Terms of Use

1. Acceptance of these Terms

These Terms of Use apply to your access to and use of the Rivox Solutions website. If you do not agree with these Terms, do not use this website.

We may update these Terms from time to time. Continued use of the website after changes are posted means you accept the updated Terms.

2. About this website

This website provides general information about Rivox Solutions, including managed IT services, Microsoft 365 support, cloud solutions, infrastructure support, systems support, network support, and web development services.

Website content is provided for general informational purposes only. It does not create a client relationship, service agreement, professional engagement, managed services agreement, statement of work, or obligation to provide services.

3. Services and separate agreements

Any services provided by Rivox Solutions will be governed by a separate written agreement, proposal, quotation, statement of work, invoice, managed services agreement or other written arrangement between Rivox Solutions and the client.

If there is a conflict between these Terms and a signed service agreement, the signed service agreement will govern the services covered by that agreement.

4. No guarantee of results

We aim to provide practical, reliable and professional technology support. However, technology environments can be affected by third-party vendors, internet providers, cloud platforms, software updates, user actions, hardware failures, security threats and other factors outside our control.

Unless expressly stated in a separate written agreement, we do not guarantee uninterrupted service, specific business results, complete error-free operation, permanent issue resolution, or that any website, system, network or cloud service will be free from vulnerabilities or downtime.

5. Permitted website use

You may use this website for lawful personal or business informational purposes. You agree not to:

• Use the website for unlawful, fraudulent, harmful or abusive purposes.
• Attempt to interfere with website security, hosting, code, forms, servers or networks.
• Submit false, misleading, malicious, spam, automated or unauthorized information through the contact form.
• Copy, scrape, reproduce or republish website content in a way that infringes our rights or misrepresents Rivox Solutions.
• Use the website to transmit malware, harmful code, phishing attempts or unauthorized commercial messages.

6. Contact form and submissions

When you submit the contact form, you represent that the information you provide is accurate and that you have the authority to submit it. Submitting a form does not guarantee that Rivox Solutions will accept a project, provide services, or respond within a specific timeframe.

You must not submit confidential credentials, passwords, payment card information, sensitive personal information, or information you are not authorized to share through the public contact form.

7. Intellectual property

The website design, layout, text, graphics, icons, logo, branding, service descriptions, and other content are owned by or licensed to Rivox Solutions, unless otherwise stated. You may view and print website content for your own internal informational use, but you may not copy, modify, distribute, sell, or use it commercially without our written permission.

8. Third-party services and links

Our website may refer to or link to third-party platforms, vendors, products or services, including cloud platforms, Microsoft services, hosting providers, social media platforms, email providers or other tools. Third-party websites and services are controlled by their own owners and are subject to their own terms and privacy policies.

Rivox Solutions is not responsible for third-party websites, services, outages, pricing, policy changes, security practices, content or availability.

9. Website availability

We may update, suspend, restrict, replace or discontinue any part of the website at any time without notice. We do not guarantee that the website will always be available, secure, uninterrupted or error-free.

10. Disclaimer

The website is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Rivox Solutions disclaims all warranties, representations and conditions, whether express, implied, statutory or otherwise, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, non-infringement and error-free operation.

11. Limitation of liability

To the maximum extent permitted by applicable law, Rivox Solutions will not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, or for lost profits, lost revenue, loss of data, business interruption, loss of goodwill, or technology failure arising from or related to your use of this website.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, unless the laws of another jurisdiction are required to apply. If Rivox Solutions is registered in another province or territory, this section should be updated to match that jurisdiction.

14. Contact

Questions about these Terms may be sent to Rivox Solutions at [email protected].